out of 5
Marriott Reward Program - no credibilityAugust 31, 2012
I stayed at the Marriott Dead Sea in Jordan and the stay was great, at that point I had reserved 3 rooms for my family vacation. All rooms booked in my name and paid by my credit card with my Marriott Reward program. When reviewing my point program, I discovered that one of the rooms was never awarded any points, so I claimed the missing points with all documented evedince, the surprise was a reply from the reward program representative telling me that they have posted 10,000 point for me. When reviewing my statement, I discovered that they deducted 9,000 points and now they refuse to give it back. My lose was 9,000 point plus the points I was supposed to get from my third room, ...this is estimated to around 17,000 points in total missing points that the hotel is not responding to post them on my account. Having already about 100,000 points on my program, I assure everyone that I will never stay at any Marriott chain hotel anywhere, and will ever recommend it to anyone within my network or reach. Credibility of the program point system is ver low.
8 of 10 people found this review helpful.