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User Reviews

Marriott Rewards Program

User Rating 1.5 out of 5
1 out of 5 1 out of 5
Marriott Rewards ProgramFebruary 13, 2013 By rosenmichael
They keep raising category levels of hotels making it costlier than ever to get free nights. You spend 10K expecting a free nite in a category 2 hotel and by the time you get it, they raise it to a category 3. Nasty
2 of 3 people found this review helpful.
3 out of 5 3 out of 5
Please read fine print.November 16, 2012 By MN2500
I booked hertz rental using Marriott rewards, when booking it seemed as if you can cancel anytime no strings attached. But later learned I had to pay a 35 dollar cancellation. Per me not worth using Marriott rewards for car reservation unless you don't have other choice. Not sure if there are additional penalty for flight cancellations.
0 of 0 people found this review helpful.
1 out of 5 1 out of 5
Marriott Reward Program - no credibilityAugust 31, 2012 By HamzehTareq
I stayed at the Marriott Dead Sea in Jordan and the stay was great, at that point I had reserved 3 rooms for my family vacation. All rooms booked in my name and paid by my credit card with my Marriott Reward program. When reviewing my point program, I discovered that one of the rooms was never awarded any points, so I claimed the missing points with all documented evedince, the surprise was a reply from the reward program representative telling me that they have posted 10,000 point for me. When reviewing my statement, I discovered that they deducted 9,000 points and now they refuse to give it back. My lose was 9,000 point plus the points I was supposed to get from my third room, ...this is estimated to around 17,000 points in total missing points that the hotel is not responding to post them on my account. Having already about 100,000 points on my program, I assure everyone that I will never stay at any Marriott chain hotel anywhere, and will ever recommend it to anyone within my network or reach. Credibility of the program point system is ver low.
8 of 10 people found this review helpful.
1 out of 5 1 out of 5
Marriot Rewards - Redeem (Gift Card) - Bad serviceJuly 06, 2012 By yelu
I have acquired a good # of rewards with marriott in the last 1 year, since we have no plans to travel till late this year...I thought of redeeming the points for a Best buy gift card . While it seemed like a straight forward process - I redeem the points online and would recieve a gift card in couple of days....but no. Apparently it takes a month or more to recieve a giftcard once you place the order...worst of all if I wish to cancel it ....they cannot gaurantee that it would be cancelled. I will never again go this route
1 of 1 people found this review helpful.
1 out of 5 1 out of 5
Marriott treatment toward loyal customersMarch 21, 2012 By spelkey
We stayed at the Residence Inn New Orleans on 345 St. Joseph St. 2 times, and were very pleased with the service and the $98.00 price per night of our rooms. When making another reservation on Jan. 15, 2012, for Jan.31-Feb. 3rd, 2013 we were told that we were reserving too far ahead. We continued to make our inquiries for our desired dates and were told the same information. When we ""pushed the envelope"" with further inquires, we were told that it was Super Bowl dates and that all the rooms were sold out. Is this any way to treat loyal past customers? We could have been an advertisement for this hotel, if asked. We always gave a glowing review of this hotel, and was looking forward to staying at this establishment again. It was a wonderful place to stay, and was looking forward to inhabit it before our cruise left on Feb. 3, 2013. We have stayed at many Residence Inns thru-out the United Sates, and have thoroughly enjoyed them (at least 10 Residence Inns). Unfortunately we cannot recommend the Marriott chain, due to their shabby treatment toward us. We regret writing a negative recommendation, as we have always been very positive when writing a review. We resent being put in this position of negativity!
4 of 12 people found this review helpful.
2 out of 5 2 out of 5
This is a miss-sold schemeDecember 06, 2011 By Veekay56
Every time I tried to book a hotel using rewards points, rooms have been unavailable, with no reason given. But if I try to book a hotel the normal way, without using points, no problem! When they sold this scheme to me, they assured me that they do not discriminate against Rewards Points members when allocating rooms. This was a lie - they clearly do. They collect money upfront to purchase the programme and then a few 100$s every year for maintenance. I don't think it's worth it. I regret my purchase.
8 of 14 people found this review helpful.
1 out of 5 1 out of 5
Marriott Rewards programDecember 03, 2011 By laurencewmurray
I booked a 5-night stay at Courtyard Logan Boson via the sponsored link through United Airlines. My trip was cancelled. In the email reservation I received their cancellation policy is to charge me for one night stay ($159). They charge me for the entire 5 nights ($479)! I called to complain, but neither the Marriott folks or the United Mileage Plus (or the United Visa card folks that I filed a dispute with) offered me any assistance -- despite their cancellation rules! THIS IS A FRAUDULENT ACT. Don't book through them!
0 of 1 people found this review helpful.
1 out of 5 1 out of 5
$7000 = 1 nights stay in boondocksNovember 01, 2011 By timothyhood
I spent over $7000 and 45 days at a marriot property and all I got was a fleabag motel in the boondocks, it was free but should have paid for somewhere else. Bilol Marriot is a crook!!!!
1 of 2 people found this review helpful.
1 out of 5 1 out of 5
Marriott VISA, DON'T DO IT!September 18, 2011 By ItchyFern
I'm retired, so my wife and I travel extensively. Of all the hotel reward programs, Marriott is by far the stingiest. After numerous emails and letters to try the Marriott VISA, we gave it a try. The ads say up to 5 free stays, but you'd have to stay in the middle of nowhere to actually get that many. We wound up with three nights in a so-so hotel in a fair location. It is obvious that the hotels themselves hate the reward stays, they tried to stick us next to the elevator and ice machine, although we made the reservation three months in advance. Hilton Honors isn't perfect, but it far outshines Marriott. DO NOT DO the Marriott VISA, it isn't worth it. There is a real disconnect between the marketing people who push the VISA card and rewards program and the people who run the hotels and hate to give up a good room to a reward. Marriott is by far the worst and not generous with points.
5 of 7 people found this review helpful.
5 out of 5 5 out of 5
Marriott Rewards is only so - soMarch 24, 2011 By JWJR
I'm a Platinum Marriott rewards member. Travel for work constantly and stayed 137 nights in various Marriott branded hotels last year. The problem with the rewards program is that I don't have to travel for business on holidays. I actually get a break then. If you go to Marriott.com and search Florida or SC hotels (particularly the nice ones) that happen to be on a beach, Marriott will gladly put you up in a room for $300 or more per night. HOWEVER, if you want to use your points in one of those holiday rooms that are obviously available, Marriott will not allow you to use points. So to recap: you can earn all the points you want during your work week but when you get a break from your company Marriott will not allow you to spend them because the rooms are all blocked. They will let you pay for the rooms though and continue to earn off season spendable points though. I do like the hotels - just not the rewards program.
22 of 27 people found this review helpful.
1 out of 5 1 out of 5
Marriott Rewards no so rewardingMarch 16, 2011 By acwhta
Marriott claims to have ""no black out dates."" However they do have what they call ""inventory control days."" The end result is the same in that you are not able to book certain hotels during holiday's. For example, two years in a row I have tried booking over the Christmas/New Year's Holiday in the Grand Cayman to no avail. Multiple emails and phone calls went without return for months. Today, I did finally receive a phone call from a Marriott representative explaining he was sorry for my troubles and for no one getting back to me but I am still not able to book using rewards for the dates I wanted. I understand hotels blocking certain premium dates. What I don't accept is the lack of response and the deception on Marriott's part. If you make the claim ""no black out dates"" then it should be honored. Calling it by a different name (inventory control) does not make it right Marriott. We will see how Hilton compares as I have moved all my business since January to Hilton's. For the folks at Fairfield Inn Charlotte Gastonia, your personal service towards me and my dog has always been outstanding and greatly appreciated. Thank you. My recommendation for you as a pet friendly hotel remains.
12 of 13 people found this review helpful.