The best business hotels allow travelers to focus on their jobs by sweating the small and big stuff. Four years ago, on a business trip to the
W Hotel in Chicago, I lost my luggage and would have been without a suit for a big meeting the next day. The hotel staff went shopping for me and picked out an excellent outfit, dress shoes and belt in time for my meeting. In a separate trip to Washington, D.C., the concierge at
The Jefferson Hotel offered to call Brooks Brothers and have them open early so I could purchase a suit in time for a meeting. The extra level of service in these two examples illustrates the above and beyond service that marks an excellent business hotel.