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A Review of the Toronto Marriott Downtown Eaton Centre, Toronto Canada

Comfortable, full-service business-oriented hotel in downtown Toronto

About.com Rating 4.5 Star Rating


A Review of the Toronto Marriott Downtown Eaton Centre, Toronto Canada

Toronto Marriott Eaton Centre


The Toronto Marriott Downtown Eaton Centre hotel is a great base for business travelers visiting Toronto. Located in the heart of the city, the Toronto Marriott Downtown Eaton Centre hotel is convenient to public transportation, major Toronto business locations, great shopping (the Eaton Centre mega-mall is directly connected to the hotel), restaurants and sights. The hotel also has over 18,000 square feet of meeting and event space, an on-site restaurant, and a cozy, comfortable lobby and bar area for relaxing. The hotel also has a pool and health club. Overall, the Toronto Marriott Downtown is a good choice for business travelers who want easy access to the city.

Hotel Overview

The Toronto Marriott Downtown Eaton Centre Hotel is a good choice for business travelers who want to be near Toronto’s downtown. While not a boutique hotel, the Toronto Marriott Eaton Centre is no mega-convention hotel. It's large enough to the services and facilities that business travelers are looking for, while small enough to have an attention to detail that makes it very comfortable.

The Toronto Marriott Downtown Eaton Centre Hotel is a comfortably large downtown Toronto hotel. The property has 18 floors (including one concierge level), over 400 rooms, and 25 suites. The hotel's downtown location is a good choice for business travelers that want to be near the theater, entertainment, or financial districts.

The Toronto Marriott Downtown Eaton Centre Hotel is also directly connected to the Eaton Centre shopping complex and its wide range of stores and restaurants, as well as access to Toronto's multi-mile (or multi-kilometer) network of underground connections (the PATH) throughout the downtown area (particularly useful for winter or times of bad weather).

During my stay I found the service in both the hotel and restaurant to be excellent. I was particularly impressed with the friendly, but professional, manner in which it was delivered. The friendly and helpful staff made me feel more at home that I usually do in a big-city hotel.

One of the features of the hotel that I particularly liked was the lobby. Like many other newer hotels, the Toronto Marriott Eaton Centre hotel has turned its lobby into less of place to simply check-in or check-out, and more of a place for guests to relax, do work, or enjoy themselves. While there is a front desk and concierge stand, the rest of the lobby has a range of comfortable sitting areas with portable work tables if you're working on your laptop. There’s also a cozy but relatively large "living room" area in between the restaurant and lobby that features a central fireplace, a couple of televisions, and areas for relaxing or sitting with a group of friends or business associates.

I was impressed with the rooms at the Toronto Marriott Downtown Eaton Centre during my visit. While not over-the-top luxurious, the rooms were clean, nicely decorated, spacious, and well-designed for business travelers. My room included a comfortable work desk that actually pivoted away from the wall, making it easy to work and face the TV at the same time (okay, maybe that's not such a great idea while you're working, but if you’re answering email, it's perfect).

General room amenities include coffee/tea makers, a good-sized TV, an in-room safe, plenty of drawer and closet space, bathrobes, hair dryer, iron and ironing board, and more. While the bed contain, as all hotel rooms seem to now, too many pillows, the bed itself was remarkably comfortable.

In addition to pay-per-view movies, my room included a plug-in-panel next to the desk that made it easy to plug my laptop or iPad into feeds for the TV, allowing me to access my existing media library and services.

The air-conditioning worked very well, as did the window shades. I heard no room, hallway, or city noise while in the room.

The Business Traveler View

Toronto Marriott Eaton Centre Room


The Toronto Marriott Downtown Eaton Centre hotel has both an on-site restaurant and room service. In addition, there are a number of restaurants (ranging from fast food to fine dining) nearby. The hotel's on-site restaurant, Trios Bistro (phone: 1 416 204 9018), is located in the lobby and has a nice, upscale but open vibe, and overlooks historic Trinity Square. Breakfast, lunch, and dinner are available. Trios has an impressive breakfast buffet, but diners also have a choice of ordering off the menu. Although there were many great choices on the buffet during my recent stay at the hotel, I found it hard to resist a fairly basic, but delicious breakfast: a piping hot waffle with fresh fruit, Canadian maple syrup, freshly-squeezed orange juice, and crisp bacon.

Trios aims to (and succeeds, from my experience) to provide a casual, but upscale culinary experience. The restaurant’s chef, Morgan Wilson, has put together a menu combining contemporary Canadian cuisine with fresh, seasonal produce and sustainable ingredients. The restaurant also has comfortable bar area for business travelers, as well as a nearby lounge area with fireplace and drinks service for relaxing.

Business travelers will appreciate the hotel's health club, which includes a good range of cardio equipment (treadmills, cross trainers, etc.) and free weights. The fitness room is open 24 hours a day. In addition, there’s a rooftop swimming pool and whirlpool on the 18th floor (towels are provided).

The hotel is also located near other transportation options, from the bus station (.1 mile away) to the Dundas Subway station (.1 mile away) to the train station (.6 mile away).

The Toronto Marriott Downtown Eaton Centre has a concierge desk. The Toronto Marriott Downtown Eaton Centre also provides room service between 6 am and 1am.

There's also a full-service business center available on the second floor, in the gift shop. Computers, printers, and Internet access are available for a fee. WiFi is available for free in the lobby (it worked well). Rooms have both wired and wireless Internet access available (for a fee). The hotels "wired-for-business" package includes both Internet access and long-distance calls, for a daily fee.

Business travelers who are driving to the Toronto Marriott Downtown Eaton Centre will find an easy parking situation. The hotel offers valet parking ($40 CAD daily) or self-parking ($30 CAD daily) in their garage right below the hotel. During my stay, it was easy to find a spot right near the elevator.

Meeting Rooms and Business Events

The Toronto Marriott Downtown Eaton Centre hotel provides a solid range of meeting and event options. The hotel has a total of 17 meeting rooms, with over 18,000 square feet of flexible meeting space. The Toronto Marriott's largest meeting room is the Grand Ballroom, with over 7,900 square feet and a total capacity of 850 people. Three of the hotel's meeting rooms provide nice views of the nearby Church of the Holy Trinity.

In addition to the meeting and event spaces, the hotel can provide customized event menus and catering. The hotel can also provide a wide range of meeting and conference support services, including: business equipment like computers and printers, high-speed Internet access, business services (fax, copy, messenger, secretarial, translation, etc.), meeting equipment (projectors, AV equipment, stage, TV, video, etc.), and meeting services (AV technicians, carpenters, decorators, electricians, photographers, security, lighting, etc.).

Meeting planners may also appreciate the hotel's location near the Eaten Centre mall, as well as the Metro Toronto Convention Centre, which is a five-minute taxi ride away.

Toronto Marriott Downtown Eaton Centre Information

Toronto Marriott Eaton Centre workout room


Toronto Marriott Downtown Eaton Centre
525 Bay Street
Toronto Ontario, M5G 2L2


Website: Toronto Marriott Downtown Eaton Centre

As is common in the travel industry, the writer was provided with complimentary services for review purposes. While it has not influenced this review, About.com believes in full disclosure of all potential conflicts of interest. For more information, see our Ethics Policy.
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