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United Airlines

By Greig Waddell, About.com

Company Overview:

United Airlines is headquartered in Chicago, Illinois, and is one of the largest international airline carriers based in the US with over 3,000 flights a day. It is a founding member of Star Alliance, and offers a frequent flier program, Mileage Plus.

Destinations:

United Airlines flies to more than 200 destinations worldwide. Hubs include:
  • Chicago, O'Hare
  • Denver
  • Los Angeles International
  • San Francisco International
  • Washington, D.C., Dulles International

Baggage Policies:

For flights purchased after September 16, 2008 for travel before November 9, 2008, a $15 fee for the first checked bag and a $25 fee for the second checked bag apply. After November 10, 2008, the fee for the second checked bag increased to $50. Fees are for each leg of the trip and weight restrictions and additional charges apply.

First class, Business class and Mileage Plus members with status do not pay fees.

For specific baggage dimension information and fees, visit the baggage section of United's website.

Frequent Flier Program:

Mileage Plus, United's Frequent Flier Program, lets you earn miles on all United, Ted, United Express and Star Alliance flights, as well as through purchases with more than 100 hotel, car, credit card and retail partners worldwide.

Reservations/Customer Service:

Reservations: Book travel online, or by phone:
  • Domestic: 1-800-United-1 (1-800-864-8331)
    Available 24 hours a day, 7 days a week
  • International: 1-800-538-2929
Customer Service: 1-877-228-1327

Mileage Plus Member support:

  • Domestic award reservations: 1-888-467-0507
  • International award reservations: 1-888-674-4680
  • Account Questions: 1-800-421-4655

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