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Southwest Airlines


Company Overview:

Southwest Airlines, the largest U.S. airline carrier based on domestic departures, offers no-frills flights to 64 U.S. cities. With no reserved seating, boarding is based on check-in order and level of seat purchased.

Southwest Airlines consistently earns awards and praise for its customer service, rewards program value and high on-time rates.


Southwest flies to 64 cities in 32 states. The busiest airports serviced include:

  • Las Vegas Chicago Midway
  • Phoenix
  • Baltimore/Washington
  • Oakland
  • Houston Hobby
  • Dallas (Love Field)
  • Los Angeles (LAX)
  • Orlando
  • San Diego

Baggage Policies:

Southwest allows two checked pieces of baggage (50lbs or lighter) per ticketed customer without additional charges.

For baggage/packing restrictions and additional baggage fees, visit Southwest.com

Rewards Program:

Unlike other airline rewards programs, which credit points for each mile traveled, the Southwest Rapid Rewards program awards credits for each leg of a trip. Once you reach the equivalent of 8 roundtrip legs in any 2-year period, you’ll earn a credit for a roundtrip flight between any two operating cities.

Rewards credits can be transferred, and generally have no blackout dates (though seats may be restricted) or fees, with the exception of the $10 September 11th Security Fee.

Rapid Rewards members who fly at least 32 one-way trips a year will earn reserved boarding privileges for one year.

Business Select:

Once known as a budget-friendly family airline, Southwest is actively courting business travelers with their new "Business Select" tickets. Fares for "select" seats cost $10 to $30 more per seat, but include priority boarding, a free drink, and bonus Rapid Rewards credits.

Reservations/Customer Service:

  • From the U.S. - 1-800-435-9792, 24 hours
  • From outside the U.S. - 001-800-435-9792
  • Online at Southwest.com
Customer Relations:
  • 214-792-4223 Mon- Fri, 8:00 am - 5:00 pm CT
Rapid Rewards Customer Service:
  • 1-800-445-5764
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